Refund policy

10 Days Return or Exchanges

At jackjordan.in, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a 10-day return window from the date of delivery for most items. Please review our return policy to understand the conditions and process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request is made within 10 days of the delivery date.
  • The item is unused, unworn, and in its original condition.
  • The item is returned in the original packaging, with all tags and labels attached.
  • Proof of purchase (e.g., order confirmation, receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased during sales, clearance, or promotions.
  • Personalized, customized, or made-to-order products.
  • Items that show signs of wear and tear, use, or damage not due to shipping.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@jackjordan.in within 10 days of receiving your order. Provide your order number, reason for the return, and any relevant photos (for defective or damaged items).

  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization and instructions on how and where to send your return.

  3. Ship the Item: Pack the item securely in its original packaging and ship it back to us at the address provided. You are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect.

  4. Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return. If approved, a refund will be processed to your original payment method within 7-10 business days.

4. Refunds

  • Refund Method: Refunds will be issued to the original method of payment used during the purchase.
  • Processing Time: Once the return is approved, refunds will be processed within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
  • Shipping Costs: Shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or offer a full refund, including shipping costs, once the item is returned and inspected.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Contact Us

For any questions or assistance with returns, please contact us: support@jackjordan.in

.